IT Infrastructure

/ Project Management

Our PMP and PRINCE2 certified professionals ensure efficient project management processes, delivering successful outcomes on time and within budget.

Our project management scope includes, but is not limited to, the following areas:

  1. Collaboration with Overseas Teams; Managing, designing, and building offices while maintaining close cooperation with contractors and relevant teams abroad.
  2. Effective Communication: Ensuring clear communication to meet all IT requirements.
  3. Adjusting and Updating Client Service Needs: Monitoring and updating client requirements throughout the project lifecycle.
  4. Project Schedule Management: Managing and maintaining a comprehensive project timeline and milestones.
  5. System Inspection and Evaluation Assistance: Assisting with inspections and system evaluations to ensure compliance and quality.
  6. Project Progress Reporting: Regularly reporting on project status and milestones.
  7. Telecommunications Vendor Management: Overseeing relationships with telecom service providers.
  8. Procurement and Pricing of Data and Voice Circuits: Handling the procurement and pricing of both data and voice communication circuits.
  9. Contract Support: Help with contract management and negotiations.
  10. Offering support in processing.
/ Structured Cabling

In a world where technology and associated costs are constantly evolving, businesses must recognize that well-designed IT infrastructure is a strategic investment.

Whether you're planning to establish a new office or expand an existing one, Ascend IT is equipped to design and implement cost-effective structured cabling solutions that meet both your current and future needs, while maximizing return on investment.

We have trained and certified professionals who are experts in the latest industry products and services, ensuring that your IT systems achieve optimal performance in line with international industry standards.

/ Data Center Construction

Data centers, applications, and computer systems are critical to business operations. Whether you are planning to build a new data center, establish a disaster recovery site, or simply expand your existing server room, Ascend IT offers professional design, construction, and consulting services.

From new installations to the reconfiguration or upgrade of existing server rooms and data centers, we provide seamless integration of structured cabling and wireless infrastructure - delivering end-to-end network solutions tailored to your business needs.

Ascend IT brings extensive experience and resources to the design and construction of IT infrastructure, ensuring maximum alignment with your business needs. Our solutions are built to simplify new equipment installation and streamline network management.

Our core services include:

  1. Raised Flooring Systems
  2. Tray and Pathway Construction
  3. Structured Cabling for Fiber and Copper Systems
  4. Environmental Systems Setup (Cooling / Fire Suppression / Surveillance)
  5. Power and Backup Systems Construction
/ Access Control System

Ascend IT’s expert technicians provide solutions such as access control systems, integrated building automation, and IT asset protection. These solutions guarantee the safety of your company, employees, and assets, going far beyond basic access control.

To guarantee that the IT systems we provide contribute to the operational efficiency of our clients' businesses, we implement comprehensive needs analyses and on-site evaluations.

With extensive experience, we are capable of designing and installing a wide range of card readers, electronic locks, and controllers across multiple locations. Our professional access control system services include:

  1. Installation of Card Readers, Locks, and Controllers
  2. Integration with Existing Networks
  3. Compatibility with Major Operating Systems
  4. Remote Network Monitoring System
  5. Customizable System Responses, Alerts, and High-Level Security Features

End-to-End IT Infrastructure

/ Audio Visual System

In recent years, economic uncertainty and surging energy costs have driven increased interest in audiovisual and telepresence technologies across various industries. These solutions enable real-time, immersive communication and collaboration across distances, offering businesses a cost-effective, energy-efficient alternative to operations and traditional in-person meetings.

The benefits of AV and telepresence collaboration go far beyond reducing travel costs and minimizing environmental impact. These technologies can significantly boost your business productivity in the following ways:

  1. Accelerating Decision-Making
  2. Improving Access to Experts
  3. Unifying Geographically Dispersed Teams
  4. Enhancing Work-Life Balance
  5. Strengthening Relationships: Foster closer collaboration with customers, suppliers, and strategic partners
  6. Enabling Real-Time, Face-to-Face Collaboration: Achieve immersive interaction through fully integrated video solutions.

Ascend IT offers a comprehensive portfolio of AV and telepresence solutions, ranging from personal desktop setups to multi-purpose rooms and immersive video systems. We deliver a full spectrum of services tailored to meet all your business needs, including:

  1. Audio Systems: Delivering rich user experiences and forming the foundation for effective meeting environments.
  2. Cost-Effective Video Systems: Including projectors, high-definition flat-panel displays, interactive whiteboards, and digital signage for point-of-sale applications.
  3. Conference Room Control Systems: Integrated automation solutions for managing audio, video, IP, signal routing, lighting, and climate control.
  4. Video Conferencing Solutions: Powered by industry-leading partners such as Cisco Tandberg, Polycom, and Avaya, to support today’s real-time collaboration demands.
/ Network Infrastructure Development

Ascend IT collaborates closely with trusted industry service providers to ensure the stability and efficiency of your network through expert design, installation, and maintenance. Our clients benefit not only from competitive pricing but also from reliable pre-sales technical support and professional after-sales service. We offer high-quality design and consulting services for the installation and configuration of LAN/WAN and WLAN/WWAN networks, along with comprehensive maintenance and support solutions for all network services.

Our Wireless Network Services Include:

  1. Installation and configuration of wired and wireless networks
  2. On-site wireless access surveys
  3. Installation and configuration of wireless access points
  4. Wireless antenna installation and configuration
  5. Wired campus network connections and inter-building wireless links
  6. Solutions for firewalls, virtual gateways, and remote access
/ Voice over IP (VoIP) Systems

Unified Communication (UC) is an increasingly important investment for organizations looking to enhance productivity and responsiveness while reducing IT costs.

Ascend IT provides you with the best and most advanced voice solutions, whether setting up voice systems for remote offices or corporate headquarters. We help you consolidate voice, video, and data communications on an IP-based shared network, enabling end users to easily make calls, send messages, and join voice/video conferences. This maximizes the utilization of your existing IT infrastructure while effectively reducing operational costs. Ascend IT also offers the following integrated systems:

  1. Voicemail
  2. Call Accounting and Billing
  3. Call Center Solutions
  4. Digital Voice Recording
/ Asset Management

We help you effectively manage your technology assets to ensure maximum return on investment. Our technical team delivers comprehensive configurations that integrate seamlessly with your existing network and devices, allowing you to fully leverage your technology resources. We support your business with the following services:

  1. Audit Your Network
  2. Identify and Label All Infrastructure Cabling
  3. Provide Recommendations for Technology Investments
  4. Track LAN/WAN Equipment and Infrastructure
  5. Deliver Detailed Schematics of Existing Infrastructure
  6. Develop Plans for Equipment and Infrastructure Upgrades
/ Design and Consulting Services

Ascend IT delivers expert design, build, and consulting services to support the development of robust and efficient IT infrastructure.

Whether you're building a brand-new cabling system or reconfiguring and upgrading existing spaces and infrastructure, we seamlessly integrate new wired and wireless technologies to deliver all the network services you need. Our design and consulting services include:

  1. IT Consulting
  2. Infrastructure Assessment
  3. Data Center Architecture, CAD Design, and Equipment Specifications
  4. Cable Tray and Server Room Layout Optimization for Space and Functionality
  5. Power Requirements and Uninterruptible Power Supply (UPS)
  6. Security and Environmental Requirements
  7. Tender Documentation

Information System Development

/ Maintenance and Service Plans

Ascend IT delivers timely and proactive service strategies designed to ensure the reliability, security, and operational continuity of your mission-critical systems.

By adopting ITIL-compliant management controls, you can efficiently monitor your mission-critical systems while leveraging Ascend IT’s extensive service experience and certified engineering resources. Our services include:

Maintenance Services

  1. Hardware/Software Maintenance, Case Management, and Vendor Liaison for Technical Support
  2. ITIL-Certified Service Management Processes
  3. 24/7 Remote Technical Support via Phone
  4. 24/7 On-Site Technical Support
  5. Rapid Hardware Replacement Services

Maintenance Optimization

  1. Standardized analysis of facility maintenance requirements
  2. Enhanced contract management to ensure appropriate maintenance levels
  3. Customer warranty and preventive measures
/ Virtualization and Private Cloud Infrastructure

Ascend IT delivers advanced solutions for server, desktop, and application virtualization. By leveraging platform-specific strengths, we significantly enhance system performance. Through optimization of traditionally deployed servers, we’ve achieved up to a 10x increase in data I/O speeds, overcoming the long-held notion that virtual environments are inherently slow.

Whether it's the established VMware, Citrix, or Hyper-V, or open-source solutions like KVM, OpenStack, or Cloud Stack, Ascend IT provides comprehensive solutions tailored to your needs.

/ IT Service Management (ITSM) Platform

Ascend IT's IT Service Management (ITSM) platform is built on the ITIL V3 framework, offering a robust, scalable, and secure solution for managing enterprise IT operations. With support for both C/S and B/S architectures, it integrates seamlessly with systems like WeChat, call centers, and other business platforms, ensuring smarter, more efficient IT service delivery.

  1. Personal Dashboard
  2. Service Desk Module
  3. Request Management
  4. Incident Management
  5. Change Management
  6. Release Management
  7. Configuration Item (CI) Management
  8. Knowledge Base Management
  9. Service Level Management
  10. Integration with Call Center for Phone Support and Recording/li>
  11. Integration with Enterprise WeChat for Service Requests
  12. Integration with Procurement Workflow Data
  13. Integration with Asset Management System
/ Integrated monitoring platform

Ascend IT offers the implementation of a multi-dimensional integrated monitoring platform. Through horizontal and vertical assessments of over 10 renowned monitoring platforms from both domestic and international markets, we provide tailored monitoring solutions based on different user needs. Additionally, we offer a comprehensive solution that integrates real-time monitoring data of networks, servers, storage, systems, data centers, and more, all managed and displayed within a unified platform.

  1. Network Monitoring
  2. Server and Storage Monitoring
  3. Application System Monitoring
  4. Data Center Environment Monitoring
  5. AiO Integrated Monitoring Management Platform
/ Information Security Infrastructure

Information security encompasses a broad scope. In networked environments, a robust information security system is critical to ensuring overall protection. This includes secure operating systems, various security protocols, and mechanisms such as digital signatures, message authentication, and data encryption, extending all the way to complete security systems. A single vulnerability within any of these components can compromise the entire framework. To address this, Ascend IT helps you build a comprehensive information security management and assurance system.

  1. Data Security
  2. Network Security
  3. Virtualization and Cloud Security
  4. Application Security
/ Assessment of Current Information Technology Infrastructure

A thorough evaluation of an organization's IT maturity is essential for effective digital transformation. While early investments often focus on immediate gains, long-term value can be overlooked. Regular assessments help identify the current state of IT development, providing a clear view of where the organization stands within the IT maturity model and guiding strategic improvements.

To support this, Ascend IT offers a comprehensive Enterprise IT Assessment service, ensuring that organizations gain full visibility into their digital development across all dimensions and stages — and stay aligned with the right strategic direction.

  1. IT Infrastructure Information Management Assessment
  2. IT Infrastructure Development Assessment
  3. IT Operations and Maintenance Management Assessment
  4. Information Security Management Assessment
  5. Integrated Business Management System Assessment
/ Enterprise Cloud Drive (Enterprise Document Management System 2.0)

Ascend IT introduces the concept of Enterprise Document Management System 2.0 by integrating private cloud solutions with traditional document management systems. This system replaces conventional Windows file shares and file servers, providing advanced file management features and enabling real-time collaboration.

  1. Flexible and Diverse Access Options
  2. Online Preview and Editing
  3. Full-Text Search with OCR Recognition
  4. Multi-Version Control
  5. Real-Time Offline Sync
  6. Flexible Permission Control
  7. Controlled Sharing and External Distribution
  8. Enterprise-Level File Encryption
  9. Comprehensive Statistical Reports Supporting Internal Audits